Emilie Is A Coach · Policies

Refund & Cancellation Policy

1. Payment and Booking Confirmation

Coaching sessions must be paid for in advance.

An appointment is confirmed only after:

• The Client has accepted the applicable Online Coaching Terms & Conditions; and

Full payment has been successfully received.

2. Cancellation More Than 48 Hours Before a Session

A Client may cancel or request to reschedule a coaching session by providing at least 48 hours' notice before the scheduled appointment.

Where at least 48 hours' notice is provided, the Client may choose:

• To transfer the payment to another available coaching appointment; or

To receive a refund of the amount paid for that session.

3. Cancellation Less Than 48 Hours Before a Session

If a Client cancels with less than 48 hours' notice, the session fee is non-refundable.

The Client may book another session, but a new session fee will normally be required.

The Coach may make an exception in genuine exceptional circumstances at her discretion.

4. Missed Appointments and No-Shows

If a Client does not attend a scheduled coaching session and has not provided at least 48 hours' cancellation notice, the session will be treated as completed for payment purposes.

The session fee will not be refunded or credited toward another appointment.

5. Late Arrival

Clients are responsible for joining their coaching session at the scheduled time.

If a Client arrives late, the session will ordinarily still finish at the originally scheduled finishing time.

No refund, partial refund or additional time is normally provided because of Client lateness.

If the Client is sufficiently late that the session can no longer reasonably take place, the appointment may be treated as a missed appointment.

6. Technical Problems on the Client's Side

The Client is responsible for having a reasonably suitable internet connection, device and environment for an online coaching session.

A refund will not normally be provided where a session cannot proceed, or is materially shortened, because of circumstances within the Client's control, including:

• Failure to join the call;
• An unsuitable device;
• Client-side internet failure;
• Failure to install or access the required platform; or

Other technical problems affecting the Client's equipment or connection.

Where reasonably possible, the Coach may attempt to continue the session through another available communication method.

7. Cancellation or Technical Problems on the Coach's Side

If the Coach cancels a session or is unable to provide a material part of the booked session due to circumstances on the Coach's side, the Client may choose:

• A replacement appointment at no additional charge; or

A refund of the amount paid for the affected session.

8. Completed Coaching Sessions

Once a coaching session has been provided, the fee for that session is non-refundable merely because:

• The Client changes their mind;
• The Client decides not to continue coaching;
• The Client does not achieve a particular result;
• The Client disagrees with a question, observation, perspective or suggestion discussed during coaching; or

The Client decides not to use information discussed during the session.

Coaching outcomes are not guaranteed.

This does not affect any mandatory legal rights that cannot lawfully be excluded.

9. Future Sessions

There is no minimum coaching commitment unless separately agreed in writing.

A Client may stop coaching at any time.

Stopping coaching does not create a right to a refund for:

• Sessions already completed;
• Missed appointments;
• Late cancellations; or

Other amounts properly due under this Policy.

10. Duplicate or Incorrect Payments

If a Client is accidentally charged twice for the same session, or an incorrect amount is charged because of an administrative or payment-processing error, the incorrect payment will be investigated and refunded where appropriate.

11. Refund Processing

Where a refund is approved, it will ordinarily be returned using the original payment method where reasonably possible.

The time required for funds to appear in the Client's account may depend on the payment provider, card issuer or bank.

Third-party payment-processing delays are outside the Coach's direct control.

12. Mandatory Consumer Rights

Nothing in this Policy excludes, restricts or replaces any refund, cancellation or other consumer right that cannot lawfully be excluded under applicable law.

Where applicable law requires a different outcome from this Policy, the mandatory legal requirement will apply.

13. Contact

Cancellation, rescheduling and refund requests should be sent to:

emilieolsencoach@gmail.com

The time the request is received will normally be used to determine whether the 48-hour cancellation requirement has been met.